This section is an extract of the official online General Sales Conditions, published on https://mistergrape.com/en/content/3-general-conditions-of-online-sale
The cost of shipping is charged to the customer and varies according to the country of destination, as better specified in the purchase procedure.
Transport costs are variable in relation to weight, size, delivery destination and / or any other services requested (insurance, delivery times, etc.).
The Seller will deliver the selected and ordered Products to the customers at the address indicated by them, by courier.
The Products will be delivered within the terms set out in art. 61 d. lgs. n. 206/2005. No responsibility can be attributed to the Seller for delayed or non-delivery due to force majeure or unforeseeable circumstances.
The Customer is required to verify, upon receipt, the conformity of the product delivered to him with the order placed; only after this verification, and subject to the envisaged right of withdrawal, will the Customer have to sign the delivery documents.
The Seller is not responsible for the delay in delivery of the products attributable to the carrier.
The Seller assumes no responsibility for inefficiencies attributable to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from executing within the agreed time. to the contract.
The Seller will not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to execute the contract for the reasons mentioned above, as the consumer is only entitled to a refund of the price paid.
The Seller is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards and other means of payment, upon payment of the purchased products. The Seller, in fact, at no time during the purchase procedure is able to know the buyer's credit card number which, by opening a secure connection, is transmitted directly to the banking service manager.
Guarantees and methods of assistance
The Seller is responsible for any defect in the Products and for their non-compliance with the Order placed, existing at the time of delivery of the goods.
By defect / non-conformity, we mean by way of example and not limited to:
- Lack of the organoleptic properties typical of the specific product;
- Smelly product;
- Presence of residues on the bottom of the bottle;
The duration of the guarantee is 2 (two) years from the moment of delivery of the goods. This warranty is valid under the following conditions:
- the defect occurs within 2 (two) years from the date of delivery of the Products;
- the Customer presents to the Seller a formal complaint regarding the defects within a maximum of 2 (two) months from the date on which the defect was discovered, unless this is in contrast with the prevailing mandatory rules of the Customer's country of habitual residence;
- the Customer presents the order number / commercial document / purchase invoice.
Without prejudice to the above, only in the case of Products likely to expire before two years from their delivery, the guarantee is valid if the defect occurs within the expiry date or the so-called minimum storage term indicated by the manufacturer on the Products themselves.
In the event that the Product is returned due to the typical smell and taste of "cork", the Product must be returned with at least 2/3 of the original content and closed with the appropriately trimmed original cap.
In the event that the lack of conformity of the Products purchased has been ascertained by the Seller, the Customer will have the right to obtain a refund of the amount paid for the purchase of the Products. The return will be made through the same means used by the Customer for the initial purchase. All costs of returning products recognized as defective will be borne by the Seller.
It should be noted that some of the bottles offered for sale are ancient and have a long history of conservation, being able to come from private collections, restaurants, wine bars or rare wine dealers. Before being put on sale, they were checked by the Seller, who found that they were perfectly intact, but was unable to verify their contents. The Seller therefore guarantees that the conditions of these bottles are exactly as described and photograph (s) present on the product page, but cannot guarantee that, many years after bottling, the wine contained in them is still perfectly preserved. The Customer declares to be adequately informed of these circumstances and acknowledges that the sale of these particular bottles is subject to the clause "as seen and liked".
Right of withdrawal
The Customer, who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) working days from the day of receipt of the goods. purchased. The right of withdrawal must be exercised in compliance with the mandatory conditions established by the Seller and the right of withdrawal may be exercised as long as the asset has not been used.
Pursuant to art. 52 of the d. lgs. n. 206/2005, the consumer customer can exercise the right of withdrawal, except for goods sold "made to measure" and / or personalized, by returning the goods received in their original packaging, without tampering with any guarantee seal or simple opening and / or deterioration of the external packaging itself, and obtaining a refund of the price paid.
All costs of returning the products are charged to the Customer who, directly or by other means, will deliver them to the seller's domicile; all items must be received undamaged and in the same conditions as they were received, with their original packaging and any manuals and / or instruction booklets that are part of the package and of the original packaging; it is not allowed to return the goods in other ways.
The right of withdrawal may be exercised by sending an email to firstname.lastname@example.org.
The Seller will accept the returned goods reserving the right to verify that the products have been returned in their original state and with their original packaging; only in this case he will forward the amount paid by the consumer for the purchase of the products.
The transport costs incurred for the delivery of the product to the Customer and for the eventual return to the Seller are not refundable.